{"id":2022,"date":"2025-04-01T10:58:50","date_gmt":"2025-04-01T10:58:50","guid":{"rendered":"https:\/\/bubblz.ai\/?post_type=support&#038;p=2022"},"modified":"2025-04-01T13:22:34","modified_gmt":"2025-04-01T13:22:34","slug":"falta-de-assinatura-o-que-fazer","status":"publish","type":"support","link":"https:\/\/bubblz.ai\/pt\/support\/missing-subscription-what-to-do\/","title":{"rendered":"Subscri\u00e7\u00e3o em falta - O que fazer"},"content":{"rendered":"<p>Se est\u00e1s a ver o popup de Subscri\u00e7\u00e3o em Falta, significa que o nosso sistema n\u00e3o tem um registo de uma subscri\u00e7\u00e3o ativa ligada \u00e0 tua conta Bubblz.<\/p>\n<p>Isto pode acontecer se tiveres criado mais do que uma conta Bubblz e a subscri\u00e7\u00e3o estiver ligada a outra conta.<\/p>\n<h3>Como funciona<\/h3>\n<p>Quando vires o pop-up Assinatura em falta e tocares em <strong>Recupera a compra<\/strong>O Bubblz consulta a App Store (Apple ou Google Play) para verificar a tua subscri\u00e7\u00e3o. Se a loja confirmar uma subscri\u00e7\u00e3o ativa, o teu acesso ser\u00e1 restaurado. Se a loja n\u00e3o tiver um registo da tua subscri\u00e7\u00e3o, o restauro n\u00e3o ser\u00e1 bem sucedido.<\/p>\n<h3>O que fazer a seguir<\/h3>\n<p><strong>Tenta restaurar a compra<\/strong><\/p>\n<p>Toca no bot\u00e3o <strong>Recupera a compra<\/strong> para ver se a tua subscri\u00e7\u00e3o ativa pode ser verificada novamente.<\/p>\n<p><strong>Ainda n\u00e3o tens sorte?<\/strong><\/p>\n<p>Se o restauro n\u00e3o for bem sucedido, a loja de aplica\u00e7\u00f5es n\u00e3o conseguiu encontrar uma subscri\u00e7\u00e3o ativa para a tua conta. Apenas as contas da loja de aplica\u00e7\u00f5es com uma subscri\u00e7\u00e3o v\u00e1lida e ativa podem recuperar o acesso. Certifica-te de que iniciaste sess\u00e3o com a conta da loja de aplica\u00e7\u00f5es utilizada para efetuar a compra inicialmente.<\/p>\n<p><strong>Nota:<\/strong> Os nossos termos de servi\u00e7o permitem apenas uma conta de utilizador Bubblz por subscri\u00e7\u00e3o. Se tentaste utilizar uma conta Bubblz criada num dispositivo de outro utilizador, reservamo-nos o direito de desativar todas as contas Bubblz associadas por viola\u00e7\u00e3o dos nossos termos de servi\u00e7o.<\/p>\n<h3>Precisas de ajuda?<\/h3>\n<p>Se achas que isto \u00e9 um erro, por favor <a href=\"https:\/\/bubblz.zohodesk.com\/portal\/en\/newticket\" target=\"_blank\" rel=\"noopener\">contacta a nossa equipa de apoio<\/a>. N\u00e3o te esque\u00e7as de incluir:<\/p>\n<ul>\n<li>O endere\u00e7o de correio eletr\u00f3nico associado \u00e0 tua conta Bubblz (<strong>necess\u00e1rio<\/strong>)<\/li>\n<li>Quaisquer detalhes adicionais que possam ajudar-nos a resolver o problema<\/li>\n<\/ul>\n<p>Estamos aqui para ajudar e trabalharemos contigo para resolver o problema, para que possas continuar a desfrutar do Bubblz.<\/p>","protected":false},"featured_media":0,"template":"","categories":[14],"tags":[],"class_list":["post-2022","support","type-support","status-publish","hentry","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Missing Subscription \u2013 What to Do &#8211; Bubblz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bubblz.ai\/pt\/support\/falta-de-assinatura-o-que-fazer\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Missing Subscription \u2013 What to Do &#8211; Bubblz\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re seeing the Missing Subscription popup, it means our system does not have a record of\u00a0 an active subscription linked to your Bubblz account. 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