Using a VPN? That May Be Causing Unexpected Behavior

If you’re experiencing unexpected behavior in the app—such as issues with subscriptions, purchases, or general functionality—please check whether you’re using a VPN.

VPNs can sometimes interfere with how the app communicates with our services and with the App Store or Google Play. This can lead to problems like failed purchases, incorrect pricing, or features not behaving as expected.

What to do:

• Temporarily disable your VPN

• Restart the app

• Try again

If the issue goes away with the VPN turned off, that was likely the cause. If problems continue even without a VPN, please contact support and let us know what you’re seeing so we can help.