Content Moderation

Why Was My Message Flagged?

We understand it can be frustrating to see your message flagged as a violation of content guidelines. Our goal is to help you understand why this happens and what you can do about it.

What Happened?

Your message was flagged by OpenAI’s moderation system. OpenAI, the creators of ChatGPT, which powers the AI in our app, requires that each message passes content moderation before continuing. This system reviews content against a set of guidelines to identify potential issues such as inappropriate language, sensitive topics, and misinformation. Sometimes, this moderation can erroneously flag messages that do not actually violate the guidelines.

Why Did This Happen?

Even if you believe your message does not violate any guidelines, the moderation system may still flag it for the following reasons:

• Inappropriate Content: Offensive language (even mildly offensive language or content that could be misconstrued as such can trigger a moderation failure).
• Sensitive Topics: Discussions that might be graphic, disturbing, or controversial.
• Misinformation: Statements that could be misleading or false.

What Can I Do?

To resolve the issue, please consider the following steps:

• Rephrase Your Message: Modify the wording to ensure it aligns with the guidelines. Avoid using language or content that could be seen as offensive, graphic, misleading, or easily misconstrued.
• Understand the Categories: Knowing the types of content that are flagged can help you adjust your message accordingly. Review the categories mentioned above for guidance.

Why Can’t I Bypass This?

The moderation system is managed by OpenAI and is designed to maintain a safe interaction environment with the AI. We have no control over the specific moderation decisions, and there are no workarounds. The best approach is to modify your content to meet the guidelines.

We Are Here to Help

If you have any questions or need further assistance, please reach out to our support team. We are here to help you navigate this process and ensure your interactions with the AI are smooth and compliant.