Troubleshooting sign-in issues

Bubblz supports multiple sign-in methods, including email, Google, and Apple. To ensure a seamless experience, it’s important to use the same method you used when you first signed up. This guide will help you troubleshoot common sign-in issues.

Common Sign-In Methods

Email:

• Sign in using the email address and password you registered with.

Google:

• Sign in with the Google account linked to your Bubblz account by tapping the Google sign-in button.

Apple:

• Sign in using your Apple ID. If you used the “Hide My Email” feature, Apple will manage the alias email for you.

Troubleshooting Steps

Using the Correct Sign-In Method:

• Email:
  • Enter your registered email address and password.
  • If you forgot your password, use the “Forgot Password” option to reset it.
• Google:
  • Ensure you are signed in with the correct Google account on your device.
  • Tap the Google sign-in button and select the appropriate Google account.
• Apple:
  • Tap the Apple sign-in button. Apple will recognize if you used your iCloud ID or an alias email via the “Hide My Email” feature.
  • If prompted, use Face ID, Touch ID, or your Apple ID password.

Resetting Your Password:

• Email Method:
  • Click on “Forgot Password” and follow the instructions to receive a reset link.

Checking for Account Lockout:

• If you’ve tried multiple unsuccessful attempts, your account might be temporarily locked. Wait a few minutes before trying again or contact support for help.

Adding a New Sign-In Method

If you want to add another sign-in method to your account:

1. Sign up again using the same email address but a different method (e.g., if you originally used Google, sign up again using email or Apple).
2. This will link the new method to your existing account, allowing you to sign in with any linked method.

Recovering Access to Your Account

If you’re unable to sign in, follow these steps:

1. Ensure you’re using the original sign-in method.
2. If you forgot your email password, use the password recovery option.
3. For Apple sign-in, ensure you’re using the correct Apple ID or alias.

Scenario-Based Solutions

Scenario 1: Signed up with Google, trying to sign in with email:

• Sign in using the Google button.

Scenario 2: Signed up with Apple, used “Hide My Email”:

• Apple manages the alias. Just use the Apple sign-in button.

Scenario 3: Signed up with email, trying to sign in with Google:

• Unless you’ve linked Google by signing up again with it, stick with email.

Getting Additional Help

If you continue to experience issues, please contact our support team. Provide details such as:

• The sign-in method you are trying to use
• The email address you believe is associated with your account
• Any error messages you received
• A brief description of the issue

Our support team is here to help you regain access to your account quickly.