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Bubblz Support

Manage Your Subscription

Upgrading Your Subscription

To upgrade your subscription to a higher tier, such as from Premium to Premium Plus, follow the instructions below.

For iOS Users:

  1. Go to Settings > [your name] > Subscriptions.
  2. Select our app and then the plan you wish to upgrade to.
  3. Follow the on-screen instructions to confirm.

For Android Users:

  1. Open the Google Play Store app.
  2. Tap Menu, then Subscriptions.
  3. Select our app, then choose your new plan and confirm.

What to Expect:

  • Immediate access to new features associated with the higher tier.
  • If upgrading from a free trial, the trial will end, and you will be immediately billed for the new plan.

Downgrading Your Subscription

To downgrade your subscription to a lower tier, such as from Premium Plus to Premium, follow the instructions below.

For iOS Users:

  1. Go to Settings > [your name] > Subscriptions.
  2. Select our app and then the plan you wish to downgrade to.
  3. Confirm your selection following the on-screen instructions.

For Android Users:

  1. Open the Google Play Store app.
  2. Tap Menu, then Subscriptions.
  3. Find our app, select it, then choose a less comprehensive plan and confirm.

What to Expect:

  • Continuation of your current plan until the end of the billing period.
  • Access to the features of the lower-tier plan starting the next billing cycle.

Changing Subscription Duration

To change your subscription duration, such as from monthly to annual, follow the instructions below.

For iOS Users:

  1. Access Settings > [your name] > Subscriptions.
  2. Choose our app and then select a new subscription duration.

For Android Users:

  1. Launch the Google Play Store.
  2. Navigate to Menu > Subscriptions.
  3. Pick our app and the new duration you prefer.

What to Expect:

  • The change will apply after the end of the current subscription period.
  • For those on a free trial, changing the subscription duration will end the trial immediately, and the new subscription term will start.

Canceling Your Subscription

To cancel your subscription, follow the instructions below.

For iOS Users:

  1. Visit Settings > [your name] > Subscriptions.
  2. Select our app and opt for 'Cancel Subscription' or 'Cancel Free Trial.'

For Android Users:

  1. Open Google Play Store.
  2. Go to Menu > Subscriptions.
  3. Select our app and tap 'Cancel Subscription.'

What to Expect:

  • Continued access to subscription features until the end of the current period.
  • For those on a free trial of the 12-month plan, canceling

Important Notes:

  • Uninstalling the app will not automatically stop your subscription. You must cancel your subscription using the steps above to stop future billings.

Billing Inquiries and Issues

If you have any questions or concerns regarding billing:

  • iOS Users: Visit Apple Support for assistance with subscriptions and billing.
  • Android Users: Visit Google Play Support for help with subscription management and billing.

Still have questions?

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